Frequently Asked Questions

Individuals

How can I change my beneficiary information?

To change your beneficiary information, please use the appropriate Non-Financial Change Form for an annuity product (fixed, fixed index, or variable) or a workplace retirement plan.

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To change your beneficiary information, please use the appropriate Non-Financial Change Form for an annuity product (fixed, fixed index, or variable) or a workplace retirement plan.

Annuities Mutual Funds / Retirement Plans

Complete the Non-Financial Change Form for annuity products and mail to: 

Mailing Address

Security Benefit 
PO Box 750497
Topeka, KS  66675-0497

Overnight Mailing Address

Security Benefit 
Mail Zone 497
One Security Benefit Place
Topeka, KS  66636-0001

Or fax to
785.368.1772

Complete the Non-Financial Change Form for workplace plans and mail to:

Mailing Address

Security Benefit Retirement Plan Services
P.O. Box 219141
Kansas City, MO  64121-9141

Overnight Mailing Address

Security Benefit Retirement Plan Services
430 W 7th Street STE 219141
Kansas City, MO  64105-1407

Or fax to 
816.701.7626

Individuals

How can I change my contact information?

To change your contact information, please use the appropriate Non-Financial Change Form for an annuity product (fixed, fixed index, or variable) or a workplace plan.

Read More

To change your contact information, please use the appropriate Non-Financial Change Form for an annuity product (fixed, fixed index, or variable) or a workplace plan.

Annuities Mutual Funds / Retirement Plans

Complete the Non-Financial Change Form and mail to: 

Mailing Address

Security Benefit 
PO Box 750497
Topeka KS,  66675-0497

Overnight Mailing Address

Security Benefit 
Mail Zone 497
One Security Benefit Place
Topeka, KS  66636-0001

Or fax to 
785.368.1772

Complete the Non-Financial Change Form and mail to:

Mailing Address

Security Benefit Retirement Plan Services
P.O. Box 219141
Kansas City, MO  64121-9141

Overnight Mailing Address

Security Benefit Retirement Plan Services
430 W 7th Street STE 219141
Kansas City, MO  64105-1407

Or fax to
816.701.7626

Security Benefit Basics

How can I contact Security Benefit?

You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

You can also contact us directly from the website by using our Contact Us form.

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You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

You can also contact us directly from the website by using our Contact Us form.

Security Benefit Basics

How can I purchase a Security Benefit product?

Security Benefit products are sold through independent distributors. Contact your financial professional about purchasing one of our products.
 

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Security Benefit products are sold through independent distributors. Contact your financial professional about purchasing one of our products.
 

Individuals

How current is the account information viewed in the App?

Generally, our system is updated to reflect new account information each business day by 11:00 p.m. (Eastern time). Your account balance will reflect this updated information.

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Generally, our system is updated to reflect new account information each business day by 11:00 p.m. (Eastern time). Your account balance will reflect this updated information. Any transactions requested during the current business day are processed overnight and will be reflected the next business day.  

Financial Professionals

How Do I Access the Advisory Platform?

To access Security Benefit’s Advisory Platform, Click on Sign In from the top navigation.  

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To access Security Benefit’s Advisory Platform, Click on Sign In from the top navigation.  

Advisory Platform - Financial Professionals

Complete the Sign In process by entering your registered Username and Password.

Advisory Platform - Sign In


Upon successful sign in, the Advisory Platform is available by Clicking on the Rep Resources navigation menu and selecting "Advisory Platform".
 

Advisory Platform - Rep Resources Menu

A dashboard representing the business will display. The Advisory Platform is accessible within the Left Navigation menu. Click on "Advisory Platform" to proceed to the web-based service.

Advisory Platform - Dashboard

My Security Benefit app

How do I access the Security Benefit App?

iOS: Visit Apple's App Store and search for My Security Benefit. Then download the free app to your Apple device.

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iOS: Visit Apple's App Store and search for My Security Benefit. Then download the free app to your Apple device.

Android: Visit the Google Play Store and search for My Security Benefit. Then download the free app to your Android device.

Financial Professionals

How do I become appointed to sell Security Benefit products?

To get appointed and onboard to sell a Security Benefit fixed or variable annuity, start the process by completing a short questionnaire so we can learn more about you and what your inte

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To get appointed and onboard to sell a Security Benefit fixed or variable annuity, start the process by completing a short questionnaire so we can learn more about you and what your interests are. An application and instructions will be emailed to you. 

For appointment through an Independent Marketing Organization, please call 888.361.5726, option 1.
 

Individuals

How do I change my Systematic Withdrawal?

To add or change Scheduled Systematic Withdrawal options, you may access the Scheduled System Withdrawal for Annuity Contract or Custodial Accounts form online.  

From the home page, click on Resources in the navigation to access Service Forms.

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To add or change Scheduled Systematic Withdrawal options, you may access the Scheduled System Withdrawal for Annuity Contract or Custodial Accounts form online.  

From the home page, click on Resources in the navigation to access Service Forms.

Once you reach the Service Forms page, select your product to from the list on the left sidebar to display all forms for your product, including the Scheduled System Withdrawal form with instructions and mailing information.

For additional questions, please contact your financial professional or our Service Center at 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.

Financial Professionals

How do I order sales materials?

You will be required to sign in with your SecurityBenefit.com online account before ordering any sales materials.

Order Sales Materials Here

You can also click on Rep Resources to access Sales Materials.

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You will be required to sign in with your SecurityBenefit.com online account before ordering any sales materials.

Order Sales Materials Here

You can also click on Rep Resources to access Sales Materials.