Frequently Asked Questions

My Security Benefit app

As a financial professional, can I see my current book of business using the mobile app?

If you have a personal mutual fund retirement account with Security Benefit (such as a 401(k) or IRA), you will have access to the view your account information on the mobile app.

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If you have a personal mutual fund retirement account with Security Benefit (such as a 401(k) or IRA), you will have access to the view your account information on the mobile app. However, if you need to view your book of business for your practice, please continue to sign in to SecurityBenefit.com.

Financial Professionals

How can I change beneficiary information?

To change a client's beneficiary information, please use the appropriate Non-Financial Change Form for a contractowner's annuity product (fixed, fixed index, or variable) or workplace retirement plan.

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To change a client's beneficiary information, please use the appropriate Non-Financial Change Form for a contractowner's annuity product (fixed, fixed index, or variable) or workplace retirement plan.

Annuities Workplace Plans

Complete the Non-Financial Change Form and mail to: 

Mailing Address: 

Security Benefit 
PO Box 750497
Topeka, KS  66675-0497

Overnight Mailing Address: 

Security Benefit 
Mail Zone 497
One Security Benefit Place
Topeka, KS  66636-0001

Or Fax to: 
785.368.1772

Complete the Non-Financial Change Form and mail to:

Mailing Address:

Security Benefit Retirement Plan Services
P.O. Box 219141
Kansas City, MO  64121-9141

Overnight Mailing Address:

Security Benefit Retirement Plan Services
430 W 7th Street STE 219141
Kansas City, MO  64105-1407

Or Fax to: 
816.701.7626

Financial Professionals

How can I change client contact information?

To change a client's contact information, please use the appropriate Non-Financial Change Form for a client's annuity product (fixed, fixed index, or variable) or workplace retirement plan.

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To change a client's contact information, please use the appropriate Non-Financial Change Form for a client's annuity product (fixed, fixed index, or variable) or workplace retirement plan.

Annuities Workplace Solutions

Complete the Non-Financial Change Form and mail to: 

Mailing Address

Security Benefit 
PO Box 750497
Topeka, KS  66675-0497

Overnight Mailing Address

Security Benefit 
Mail Zone 497
One Security Benefit Place
Topeka, KS  66636-0001

Or fax to
785.368.1772

Complete the Non-Financial Change Form and mail to:

Mailing Address

Security Benefit Retirement Plan Services
P.O. Box 219141
Kansas City, MO  64121-9141

Overnight Mailing Address

Security Benefit Retirement Plan Services
430 W 7th Street STE 219141
Kansas City, MO  64105-1407

Or fax to
816.701.7626

Security Benefit Basics

How can I contact Security Benefit?

You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

You can also contact us directly from the website by using our Contact Us form.

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You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

You can also contact us directly from the website by using our Contact Us form.

Financial Professionals

How Do I Access the Advisory Platform?

To access Security Benefit’s Advisory Platform, Click on Sign In from the top navigation.  

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To access Security Benefit’s Advisory Platform, Click on Sign In from the top navigation.  

Advisory Platform - Financial Professionals

Complete the Sign In process by entering your registered Username and Password.

Advisory Platform - Sign In


Upon successful sign in, the Advisory Platform is available by Clicking on the Rep Resources navigation menu and selecting "Advisory Platform".
 

Advisory Platform - Rep Resources Menu

A dashboard representing the business will display. The Advisory Platform is accessible within the Left Navigation menu. Click on "Advisory Platform" to proceed to the web-based service.

Advisory Platform - Dashboard

Financial Professionals

How do I become appointed to sell Security Benefit products?

To get appointed and onboard to sell a Security Benefit fixed or variable annuity, start the process by completing a short questionnaire so we can learn more about you and what your inte

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To get appointed and onboard to sell a Security Benefit fixed or variable annuity, start the process by completing a short questionnaire so we can learn more about you and what your interests are. An application and instructions will be emailed to you. 

For appointment through an Independent Marketing Organization, please call 888.361.5726, option 1.
 

Financial Professionals

How do I order sales materials?

You will be required to sign in with your SecurityBenefit.com online account before ordering any sales materials.

Order Sales Materials Here

You can also click on Rep Resources to access Sales Materials.

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You will be required to sign in with your SecurityBenefit.com online account before ordering any sales materials.

Order Sales Materials Here

You can also click on Rep Resources to access Sales Materials.

Security Benefit Basics

I applied for a job with Security Benefit. What is the status of my application?

If you have submitted a resume, your qualifications will be reviewed to determine how they compare with our staffing needs. If there is a match, we will contact you to schedule next steps in the recruitment process.

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If you have submitted a resume, your qualifications will be reviewed to determine how they compare with our staffing needs. If there is a match, we will contact you to schedule next steps in the recruitment process.

View Current Career Opportunities

Website Support

I can’t view my account information on iPhone or iPad

In 2020, Apple implemented the blocking of cross-site cookies. This functionality can impact how you view your account information on SecurityBenefit.com with your Apple device, and you may need to adjust your iPhone or iPad settings. 

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In 2020, Apple implemented the blocking of cross-site cookies. This functionality can impact how you view your account information on SecurityBenefit.com with your Apple device, and you may need to adjust your iPhone or iPad settings. 

The following steps will help you through the process of disabling "Prevent Cross-Site Tracking" in Safari on iOS - this process is the same for iPhone and iPad even though the screenshots might look slightly different.

How to disable the "Prevent Cross-Site Tracking" feature in Safari on iPhone/iPad

1. On your iPhone/iPad, open the "Settings" App
Return to the Home Screen by pressing the round button underneath the screen. You will see the grid of icons. Then, find the "Settings" icon and tap on it.

On your iPhone/iPad, open the "Settings" App
 

2. Scroll and tap on the "Safari" item

The Settings screen will be longer than the actual screen of your iPhone, so to reach the "Safari" section you need to scroll the screen down a bit by dragging on the screen with your finger.
 
When you see the Safari item, tap on it to see the options for Safari.

Scroll and tap on the "Safari" item

3, Scroll down to Privacy & Security
Move the slider next to "Prevent Cross-Site Tracking" to the left (and turned gray).

3. Scroll down to Privacy & Security

4. You have configured your cookies settings to disable "Prevent Cross-Site Tracking"
Restart the Safari browser for the setting to take full effect.

Website Support

I can’t view my account information on my Mac

In 2020, Apple implemented the blocking of cross-site cookies. This functionality can impact how you view your account information on SecurityBenefit.com with your Apple device, and you may need to adjust your Safari settings on your Mac operating system.

Read More

In 2020, Apple implemented the blocking of cross-site cookies. This functionality can impact how you view your account information on SecurityBenefit.com with your Apple device, and you may need to adjust your Safari settings on your Mac operating system.

The following steps will help you through the process of getting "Prevent Cross-Site Tracking" disabled.

How to disable the "Prevent Cross-Site Tracking" feature 

  1. In the Safari app  on your Mac, choose Safari > Preferences then click Privacy.
     
  2. De-select “Prevent cross-site tracking.”
     
  3. Restart the Safari browser for the setting to take full effect.